As our Registered Nurses and Skin therapists have become so busy, we have regretfully decided to introduce a new cancellation/postponement policy to avoid late appointment cancellations which leave our therapists with large gaps in their schedules which could be used by other clients.
Commencing 1st February 2014 all appointment and treatment bookings will require a prepaid deposit, or in the case of prepaid special packages a penalty will operate if the client doesn’t attend the booking and doesn’t give 48 hours notice.
Fraxel, Thermage and Liposonix required a deposit of:
– $300 for Fraxel
– $1000 for Thermage or Liposonix is required.
When treatments have been prepaid as part of a discount package, a significant penalty will apply. For most treatments, the penalty is loss of that day’s treatment.
To enable our free consultations with our Registered Nurses and Skin therapists to continue, a credit card number will be taken for the booking to be made, and when the client attends the appointment the credit card details will be destroyed. If the client fails to attend the appointment and doesn’t give the required notice (as above) a $50 fee will be charged.
Thank you for your cooperation with this policy.