As our Registered Nurses and Skin therapists have become so busy, we have regretfully decided to introduce a new cancellation/postponement policy to avoid late appointment cancellations which leave our therapists with large gaps in their schedules which could be used by other clients.
Commencing 1st February 2014 all appointment and treatment bookings will require a prepaid deposit, or in the case of prepaid special packages a penalty will operate if the client doesn’t attend the booking and doesn’t give 48 hours notice.
Fraxel, Thermage and Liposonix required a deposit of:
– $300 for Fraxel
– $1000 for Thermage or Liposonix is required.
When treatments have been prepaid as part of a discount package, a significant penalty will apply. For most treatments, the penalty is loss of that day’s treatment.
Consultations with our Registered Nurses and Skin therapists are $80 (payable at the time of booking) and take approximately 45 minutes. This amount is redeemable against retail products on the day of your appointment or any treatments within 4 weeks of the initial consultation . If the client fails to attend a booked appointment and doesn’t give the required notice (as above) the $80 fee will be forfeited.
Thank you for your cooperation with this policy.